OUR PEOPLE
January 9, 2019
Our Core Values revolve around our people, our team members - Associates, Supervisors, Officers, Assistant Department heads, Department Heads and the General Manager - who work with us. (More on our Core Values in another post however).
Our Core Values revolve around our people, our team members - Associates, Supervisors, Officers, Assistant Department heads, Department Heads and the General Manager - who work with us. (More on our Core Values in another post however).
A while back, a team member asked why I was
requesting our hotels to post our monthly “Employee of the Month” [competition]
on social media (incidentally we need to change this title to “Team Member of
the Month”). That surprised me as I
realized our own teams don’t know the purpose of this competition …
…and, at it’s very bare level, it’s to publicly RECOGNIZE the services and
contribution of our people in our hotels on a monthly basis.
The “prize” is not going to make them millionaires! It’s however the quest for recognition of an
outstanding job done in the previous month – either towards guest satisfaction;
or honesty; or towards her/his peer; and so on.
Two people are chosen monthly- one from our Associates & Supervisors;
and another from our Officers category.
So, when I started practicing Social Media, as a test
case on our Beach Luxury Hotel five years ago, I started posting these results
on a monthly basis- their photo; a brief write; their background in the hotel;
years of service; and something special about him/her.
I will therefore incorporate this in my blog too– and
will post the two people on a monthly basis.
…at the end of the day, our hotels
are OUR PEOPLE!
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